Return policy

To ensure transparent and fair cooperation, Tutupetti applies specific return policies to protect customers’ rights when shopping. Below are the detailed terms:

1. Free returns:

Customers are entitled to free returns for products that are defective due to the manufacturer or do not match the ordered model.

Applicable time: Within 7 days from the date of receipt.

Conditions for return: Products must have intact labels, be unused, and not be damaged by external impact or customer error.

2. Time limit for complaints:

All complaints regarding wrong products sent, incorrect goods or issues with remittances must be reported to Tutupetti within 10 days of dispatch.

After this period, Tutupetti will not accept and resolve related issues.

3. Instructions for product problems:

When discovering any problem related to the product or order, customers please immediately notify Tutupetti through the following forms:

• Call Hotline: 0902506539 or Zalo: 0902506539 for advice.
• Send email with order details and product images (if available).

Tutupetti’s customer care team will support checking and processing as soon as possible.

Note:

• All return and complaint procedures must comply with the above regulations and terms to ensure the rights of both parties.
• Tutupetti always strives to bring the best shopping experience and is committed to supporting customers quickly and effectively.

Please contact Tutupetti for detailed answers and support!